Terms & Conditions
1. Eligibility for Refunds
We offer refunds on eligible items within 30 days of the purchase date. To be eligible for a refund, the item must meet the following criteria:
- The item is in its original condition, unused, and undamaged.
- All original tags, packaging, and accompanying materials are included.
- Proof of purchase, such as a receipt or order confirmation number, is provided.
2. Non-Refundable Items
Certain items are exempt from our refund policy. These include:
- Customized or personalized items.
- Downloadable digital products.
- Items purchased during special promotions or clearance sales.
3. Requesting a Refund
To initiate the refund process, please follow these steps:
- Contact us through our contact page within 30 days of the purchase date.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- We’ll guide you through the return process and provide you with any necessary instructions.
4. Refund Process
Once we receive your returned item and verify its eligibility, we will initiate the refund process. You can expect the following:
- Refunds will be issued to the original payment method used for the purchase.
- Processing times may vary depending on your payment provider. Please allow up to 10 business days for the refund to reflect in your account.
5. Shipping Costs
Unless the item was received damaged or defective, customers are responsible for covering the shipping costs associated with returning the item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or offer a full refund, including shipping costs.
7. Contact Us
If you have any questions or concerns about our refund policy, please don’t hesitate to contact us via the contact page on our website.
Please note that this refund policy is subject to change without prior notice. It is recommended to review this policy before making a purchase.